The NHS service standard is designed to help teams:
- meet the GOV.UK service standard
- address the different needs of health service users
- navigate the complexities of delivering digital services in health and care
It contains the 14 points of the GOV.UK service standard, with guidance to help teams meet them in a health context, and 3 extra points specific to health and social care.
If your service is being assessed by the Government Digital Service, you must meet the first 14 points. If you work in health, we recommend trying to meet all 17 points.