Asset (FAQs)

FAQs – Managing submissions in OneFile

OneFile says ‘Access denied’ when my assessor attempts to view my submission

This happens when you use the assessor nomination feature to send multiple submissions to the same assessor.  When the assessor signs off the first submission, they become unlinked from your profile. Ask your training officer to unlock your submission back to you and re-send it to your assessor. We have created a short video to guide them through unlocking a submission.

My submission has been signed off by my assessor, but my training activity/assessment is still showing as ‘N’ in my portfolio.

It is most likely that your assessor did not correctly sign off your submission. In most cases this means the tick-box(es) at the top of your submission, where you indicate the competency/assessment relating to this submission, was left unticked by the assessor. Please ask your training officer to unlock your submission, so that it can be re-assessed with the correct boxes ticked. We recommend that you forward these guidance materials to your assessor.

Video: How to sign off competencies and send competencies for resubmission (7:30)

Video: How to sign off observational assessments (DOPS/OCE/CBD) (9:11)

Video: How to respond to a submission in OneFile (1:46)

Infographic: How to respond to a submission (JPEG)

Update

Some of the language used around the work-based assessments has been updated since these videos were recorded. Competencies are now called ‘training activities’, and OCEs are now ‘Observed Communication Events’.  We have also published standards for carrying out of work-based assessments.

How do I delete a submission?

In order to delete your submission your training officer will first need to unlock your submission back to you. You can then delete the draft by clicking the delete button at the bottom of the submission.

How should I add evidence for two Case-Based Discussions, when there is only one area to add evidence on the submission?

OneFile does not presently offer two separate sections to add evidence of two cases for discussion. Trainees should add all evidence for both cases either in the free text area of the submission, or in the file upload area, clearly indicating which evidence is ‘Case A’ and which evidence is ‘Case B’.

Assessors should indicate in their feedback which case was selected for discussion. Further guidance on work-based assessment is available.

Last updated on 31st January 2025