Supervisor and assessor access is trainee-led. Please ask the trainee to send us a ‘Request New Training Officer/Supervisor’ form located in their portfolio, or, if you are only going to assess one or two submissions, please ask them to go through the assessor nomination process within their submission.
Please see our guidance on unlocking trainee submissions here.
You most likely have two accounts. This may have happened with multiple trainees nominating you to sign off work before you had a chance to activate either account. Please contact the Service Desk on firstname.lastname@example.org and we can merge your accounts.
Please see our guidance on linking accounts together here.