OneFile FAQs for multi-source feedback

Last updated: 22nd July 2021

Here you will find some frequently asked questions about multi-source feedback in OneFile.

I’m trying to register on Clarity but cannot find my Registration Code? Where can I find it?

STP trainees can only register on Clarity from their second year on the programme.  Trainees received their registration codes in their email on the following dates:

  • 2017 starters: 22nd January 2019
  • 2018 starters: 14th November 2019
  • 2019 starters will receive their registration codes sometime between November 2020 and January 2021
  • 2020 starters will receive their registration codes sometime between November 2021 and January 2022

If you cannot find your registration code, please contact the service desk on

How do I set up an MSF and then add it to my OneFile portfolio?

Please see our guidance on registering with Clarity Feedback (the online MSF tool) and help on how to start and submit your MSF.

Click here for guidance on registering with Clarity

Why do my MSF and training plan modules indicate ‘N/A’ for progress? Do they count towards completion?

MSFs and training plans are not explicit requirements to complete the HSST programme.  The School has included these in your OneFile portfolios for your convenience.  Anything added or signed off in these modules will not count towards completion.  Your portfolio progress and completion is determined by your ‘evidence of activity’ submissions within your Standards of Proficiency.


Need further support? Submit a request to our help desk at